04th May 2011
In leadership training workshops, management “gurus" often advise leaders to develop a system of rewards and punishments to encourage “good" behaviors and discourage “bad" behaviors. While few would argue that you would not increase the frequency of desir...
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30th March 2011
After hearing the same lament about 100 times during exploratory interviews at a large electric utilities company on the East Coast, I was becoming very curious about the company’s big, new quality improvement program.
The company had spent millions o...
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